Refunds
OUR POLICY
We only sell high quality and branded products to ensure optimum satisfaction to all of our online customers. If a product does not meet your expectations, we will assess a return request sent to the company via email within 30 days from purchase.Please send an email to skinsbarberdeluxe@gmail.com with the following information:
Name
Address
Product
Phone Number
Order Number
Why Return Requested
A customer care representative will contact you to discuss the request and issue an exchange or return authorization number if appropriate.If a product is to be exchanged, the exchanged product will be issued and re-sent to you via Standard Mail – 4-10 Day delivery excluding warehouse processing and packaging time (approximately 24 hours). A refund will be processed within a 14 day timeline. We will not exchange or accept a return after 30 days of purchase. Returns will not be permitted on discounted or sale items or other promotional giveaways. Returns are to be sent to Villa 1/10 Kimberly Drive, Tatton, New South Wales, 2650 Australia. Cost of Shipping is not included in the return and must be paid by the customer.
HOW TO RETURN AN ITEM
A customer care representative will be in contact with you within two business days after the initial inquiry with an exchange or return authorization number (if applicable) and return instructions.DEFECTIVE GOODS
Goods are deemed defective only if they are received damaged, or where a manufacturing defect can be demonstrated and proven by the customer.We, in our sole discretion, will determine whether a product is defective within a reasonable timeframe from receipt of customer’s email detailing the defect and providing evidence thereof.
For goods allegedly defective as defined above, please email skinsbarberdeluxe@gmail.com with a subject line – DEFECTIVE.
RECEIVING A REFUND
Your refund will be credited in full to the original method of payment including the shipping costs for any goods deemed defective.IMPORTANT INFORMATION
Our goal at ebarber & Co is to provide you with premium products from trusted brands from Australia, UK, America, France, and Italy. We will ensure to bring you the products that passed through striked quality control and were checked for manufacturing defects. Our pick and pack team from ebarber will double check the products for any defect before the goods are shipped to customers.If you received a damaged product please contact us within 24 hours of receipt. Take a photo or video of the damaged goods and we will refund your money without questions asked. No need to send back the damaged products if the damage has been noted from the video or photo.